Privacy Policy - Buildifyo

Last Updated: 1/12/2026

At Buildifyo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

1.1 Personal Information

Account Registration:

• Name, email address, phone number

• Business details (for store owners)

• Government ID verification documents

• GST and PAN information (for businesses)

Profile Information:

• Profile pictures and business logos

• Delivery addresses

• Payment information (processed securely)

• Communication preferences

1.2 Transaction Information

• Order history and details

• Payment transactions

• Delivery information

• Reviews and ratings

• Support ticket communications

1.3 Technical Information

• IP address and location data

• Device information and browser type

• Usage patterns and navigation data

• Cookies and similar technologies

• Performance and error logs

1.4 Communication Data

• Messages between users and stores

• Customer support interactions

• Notifications and alerts

• Marketing communication responses

2. How We Use Your Information

2.1 Service Provision

• Create and manage user accounts

• Process orders and transactions

• Facilitate communication between buyers and sellers

• Provide customer support

• Send service-related notifications

2.2 Platform Improvement

• Analyze usage patterns to improve features

• Personalize user experience

• Conduct research and analytics

• Develop new services and features

• Ensure platform security and prevent fraud

2.3 Communication

• Send order confirmations and updates

• Provide customer support responses

• Share important platform announcements

• Send marketing communications (with consent)

• Notify about policy changes

2.4 Legal Compliance

• Comply with applicable laws and regulations

• Respond to legal requests and court orders

• Prevent fraud and ensure platform security

• Enforce our Terms of Service

• Protect rights and safety of users

3. Information Sharing

3.1 With Store Owners

When you place an order:

• Contact information for delivery coordination

• Order details and specifications

• Delivery address information

• Communication for order fulfillment

3.2 With Customers (Store Owners)

• Business name and contact information

• Product listings and descriptions

• Reviews and ratings received

• Response to customer inquiries

3.3 With Service Providers

• Payment processors for transaction handling

• Delivery partners for logistics

• Cloud storage providers for data hosting

• Analytics services for platform improvement

• Customer support tools

3.4 Legal Requirements

• Government authorities when legally required

• Law enforcement for investigations

• Court orders and legal proceedings

• Regulatory compliance requirements

3.5 Business Transfers

In case of merger, acquisition, or sale:

• User data may be transferred to new entity

• Users will be notified of any such transfer

• Privacy protections will continue to apply

4. Data Security

4.1 Security Measures

• Encryption of data in transit and at rest

• Secure authentication systems

• Regular security audits and updates

• Access controls and user permissions

• Monitoring for suspicious activities

4.2 Payment Security

• PCI DSS compliant payment processing

• No storage of complete payment card data

• Secure tokenization of payment information

• Two-factor authentication options

• Fraud detection systems

4.3 Data Breach Response

• Immediate investigation and containment

• Notification to affected users within 72 hours

• Cooperation with regulatory authorities

• Implementation of additional security measures

• Regular review and update of security protocols

5. Your Privacy Rights

5.1 Access and Control

• View and download your personal data

• Update incorrect or outdated information

• Control communication preferences

• Manage privacy settings

• Request data portability

5.2 Data Deletion

• Delete your account and associated data

• Request removal of specific information

• Right to be forgotten (where applicable)

• Data retention only as legally required

• Secure deletion of all copies

5.3 Communication Control

• Opt out of marketing communications

• Choose notification preferences

• Control data sharing settings

• Manage cookie preferences

• Update contact preferences

6. Cookies and Tracking

6.1 Cookie Usage

Essential Cookies:

• Authentication and security

• Shopping cart functionality

• User preferences

• Platform performance

Analytics Cookies:

• Usage statistics and patterns

• Feature effectiveness measurement

• Performance optimization

• User experience improvement

Marketing Cookies:

• Personalized advertisements

• Social media integration

• Campaign effectiveness tracking

• Retargeting capabilities

6.2 Cookie Management

• Browser settings for cookie control

• Opt-out options for non-essential cookies

• Third-party cookie policies

• Regular cookie policy updates

7. Data Retention

7.1 Retention Periods

• Account data: Retained while account is active

• Transaction records: 7 years for tax compliance

• Communication logs: 3 years for support purposes

• Analytics data: Aggregated and anonymized

• Legal compliance: As required by law

7.2 Data Deletion

• Automatic deletion after retention period

• User-requested deletion within 30 days

• Secure deletion methods employed

• Backup data removal

• Third-party data deletion coordination

8. International Data Transfers

8.1 Data Location

• Primary data storage in India

• Cloud services may involve international transfers

• Adequate protection measures in place

• Compliance with applicable transfer regulations

8.2 Transfer Safeguards

• Standard contractual clauses

• Adequacy decisions recognition

• Binding corporate rules

• Certification schemes compliance

9. Children's Privacy

9.1 Age Restrictions

• Platform intended for users 18 and older

• No intentional collection of children's data

• Parental consent required for minors

• Immediate deletion if children's data identified

10. Third-Party Services

10.1 Integrated Services

• Payment gateways and processors

• Social media login options

• Analytics and advertising platforms

• Customer support tools

• Delivery and logistics partners

10.2 Third-Party Policies

• Each service has its own privacy policy

• We encourage reviewing third-party policies

• Limited control over third-party practices

• Regular review of third-party compliance

11. Updates to Privacy Policy

11.1 Policy Changes

• Regular review and updates as needed

• Notification of material changes

• Continued use implies acceptance

• Historical versions available upon request

11.2 Notification Methods

• Email notifications to registered users

• Platform announcements and banners

• Updated policy posting on website

• In-app notifications for mobile users

12. Contact Information

For privacy-related questions or concerns:

Data Protection Officer

• Email: privacy@buildifyo.com

• Phone: +91-XXXX-XXXX-XX

• Address: [Company Address]

General Support

• Email: support@buildifyo.com

• Help Center: buildifyo.com/help

• Live Chat: Available on platform

13. Regulatory Compliance

13.1 Indian Data Protection

• Compliance with IT Act, 2000

• Information Technology Rules, 2011

• Digital Personal Data Protection Act, 2023

• RBI guidelines for payment data

13.2 International Standards

• GDPR compliance for EU users

• Privacy framework adherence

• Industry best practices

• Regular compliance audits

14. Your Consent

By using Buildifyo, you consent to:

• Collection and use of information as described

• Processing of data for stated purposes

• Transfer of data to service providers

• Communication as outlined in this policy

You can withdraw consent at any time by:

• Updating your account preferences

• Contacting our support team

• Deleting your account

• Opting out of specific data uses

This Privacy Policy is effective as of the date listed above and applies to all users of the Buildifyo platform.